ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Plan for the new or modified administrative system

1.1 Identify requirements of, or modifications to, the administrative system through consultation with system users and other stakeholders in accordance with organisational and budgetary requirements

1.2 Obtain quotations from suppliers/developers for the identified requirements or modifications to be made to the system in accordance with organisational policy and procedures

1.3 Select supplier or developer in accordance with organisational policy and procedures

2 Implement new or modified administrative system

2.1 Identify and develop implementation strategies in consultation with staff

2.2 Encourage staff to participate in all stages of the implementation process

2.3 Implement system in accordance with organisational and legislative requirements

2.4 Define and communicate procedures for using the system to staff

2.5 Provide training and support for staff on the use of the new or modified system

2.6 Deal with contingencies to ensure minimal impact on users

3 Monitor administrative system

3.1 Monitor system for usage, security and output in accordance with organisational requirements

3.2 Modify system to meet changing needs in accordance with organisational requirements

3.3 Clearly identify further modifications and notify users

3.4 Monitor staff training needs and train new staff on administrative system

Skill

Performance

Criteria

Description

Learning

2.5, 3.4

Actively reinforces own knowledge and skills by training or mentoring others

Reading

1.2, 1.3, 3.1

Extracts, analyses and evaluates information from complex texts, including organisational policies and procedures

Writing

1.1, 2.1, 2.4, 3.2, 3.3

Gathers and utilises information and ideas from a range of sources to create texts to meet organisational requirements

Creates instructional texts using grammatical structures and vocabulary appropriate to audience and context

Oral Communication

1.1, 2.1, 2.2, 2.4, 2.5, 3.4

Participates in verbal exchanges using appropriate style, tone and vocabulary for audience, context and purpose

Uses listening and questioning techniques to elicit key information and confirm understanding

Presents complex information adjusting presentation style and vocabulary to suit the audience

Numeracy

1.1, 1.2

Recognises and interprets numerical information related to budgets

Navigate the world of work

1.1-1.3, 2.3, 2.4, 3.1

Develops systems to meet organisational and legislative requirements

Interact with others

1.1, 1.2, 2.1, 2.2, 2.4

Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role

Collaborates with others to achieve joint outcomes, providing guidance to others , where necessary

Get the work done

1.1-1.3, 2.1, 2.3, 2.4, 2.6, 3.2, 3.3

Applies formal processes when planning complex tasks, producing plans with logically sequenced steps, reflecting an awareness of time constraints

Monitors progress of plans and changes them to meet new demands or priorities

Systematically gathers and analyses all relevant information and evaluates options to make informed decisions

Anticipates potential problems and implements contingency plans as soon as warning signs are recognised

Uses and investigates new digital technologies and applications to manage and manipulate data

Demonstrates awareness of the importance of data security in a digital environment